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Problem Summary

Infoactiv has worked with many ITC companies to improve their supply chain and sustainability practices. Through this experience they have noticed a set of common challenges that arise when trying to efficiently manage product recovery and reverse logistics activity include:

  • No effective single ownership for product recovery
  • ​Internal resource constraints
  • Limited organisational understanding of product stewardship and waste management compliance
  • Missed opportunities to promote environmental credentials and CSR activity
  • Need to reduce "greentape" and compliance costs
  • Added cost through traditional reverse logistics design and management
  • Non value-add functions and duplicate processes performed that increase cost and risk
  • Inefficient use of vendor pool and services
  • Inadequate visibility, tracking, reporting and control across business processes

Infoactiv Solution

In response to their client’s challenges and waste management issues, Infoactiv have designed a solution call “Ecoactiv”, product recovery programs. This solution is designed to centralise asset management and disposition activity, in order to reduce cost and drive efficiencies.

ECOACTIV directly supports the end to end management of assets ‘post sale’. This includes all reuse, resale and recycling of end of life products and waste. The design and management of an organisation’s Product Recovery function is not only critical to the bottom line but is now central to its brand positioning, its CSR policy and overall sustainability credentials.

The Infoactiv solution helps asset management through;

  • Reverse logistics redesign in favour of a Direct Independent Model across all downstream vendors
  • Real time decision making and procurement practices that save costs
  • Business process redesign and management, focused on efficiencies and control
  • Better utilisation and automation across vendors
  • Launch and ongoing management of events and campaigns to drive sales
  • Centralised environmental compliance tracking and reporting for reduced compliance costs
  • Centralised tracking, validation, auditing and KPI reporting for program visibility and performance


​Key outcomes

  • Cost savings and controls across the business
  • Improved margins on product resale
  • Process efficiency and customer satisfaction rating
  • Effective environmental compliance and hard data to report CSR performance
  • Real-time delivery model for the best net cost/service/carbon/recovery outcome
  • Management centralised with independent partner for consistency whilst retaining choice of market and flexibility

​If you would like to talk to Infoactiv about your supply chain or sustainability, or think the ECOACTIV solution could help your business, send them an enquiry and they will be back in touch soon.



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